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Gah - still a problem with the RBR store... - MegaZone's Safety Valve
The Ramblings of a Damaged Mind
zonereyrie
zonereyrie
Gah - still a problem with the RBR store...
I was just pre-ordering Ani DiFranco's new CD when I discovered RBR hasn't fixed the problem with their webstore that I mentioned to them a while back. If you put something in your cart and then go back to continue shopping, there is no way to get back to the cart to check out unless you put something else in your cart! Unless I'm really dense. there is no 'checkout' link. That's very frustrating. Sure, I can put something else in there to get back to the cart and then remove it, but, you know, a lot of people aren't good at thinking laterally. And it shouldn't be necessary to out-smart the shopping cart to buy something!

Oh - and there's more. They send the confirmation email as text/html. ICK! If I hadn't created a new email address just for RBR (I've been getting into the habit of giving every merchant I use a unique address) and had used my standard address I wouldn't've received it since I block most text/html emails since nearly all of them are spam. I've whitelisted a small number of addresses that I just can't get not to send me HTML but that are still useful enough to deal with. But HTML email from shell is annoying even if the mutt/links combo is decent. At least use multipart! *mutter* Maybe I'll complain, but since I've mentioned the checkout issue a couple of times in the past with no results I don't think it is worth it.

I am: annoyed annoyed
Current Media: quiet

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Comments
sze From: sze Date: December 28th, 2003 10:51 pm (UTC) (Direct Link)
haha sorry. that buying process is not my doing. it was written by their previous developers (algonquin) before i even worked on their website. rbr's a little like molasses when its comes to moving forward with changes.. they've sorta got that "if it ain't broke, don't fix it" attitude.

i'm working on international ordering stuff right now but i'll try (no promises!) to take care of the problems you mention soon. at least the email confirmation stuff....

zonereyrie From: zonereyrie Date: December 28th, 2003 10:55 pm (UTC) (Direct Link)
Thanks. I was mostly just venting. Stupid little things like that bother me more than they probably should. I'm just like "Who designs a shopping cart with no checkout link?!"

The text/html mail thing is something I kind of recognize is a losing battle. Since most people are using bloated GUI email programs that sing and dance, they handle HTML all pretty. I'm a freak who still reads my email via mutt in an ssh window.
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