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Wah! I want my new toy! - MegaZone's Safety Valve — LiveJournal
The Ramblings of a Damaged Mind
Wah! I want my new toy!
Back on December 12th I ordered a Pioneer TiVo 810H from PlasmaKings.com. At the time they were listed as in stock. So the following week the call to tell me they ran out before shipping my order, but they'd have 100 more in just after xmas and my order would ship by the end of the year. Well, by last week it was still listed as backordered, but with the holiday there wasn't a lot I could do.

Well, it was still listed as backordered today and I called and they didn't know when they'd ship. Originally I wanted to have it by today because I fly out to CES on Wednesday and I wanted to set it up to record while I'm gone. Well, I canceled the order today and placed a new order with Abe's of Maine since they have them in stock, and it will only cost me about $11 more to buy from them. Hopefully it will arrive while I'm away. (I'm having it sent to work.)

I am: frustrated frustrated
Current Media: office buzz

tyoshida From: tyoshida Date: January 5th, 2004 11:44 am (UTC) (Direct Link)

PlasmaKings nearly ruined Christmas!

I bought a DVR-810H for Trish for Chirstmas but PlasmaKings nearly ruined it for me. I ordered one from them the weekend before Christmas, they told me it was in stock and that I would recieve it by Monday as I paid for overnight shipping just in case. Come Tuesday I get a hold of them and they said that they tried to contact me to verify shipping address but was unable to get a hold of me so they CANCELLED my order. By that time, they were sold out so I was in a panic. So, I called Ibuydigital.com and they managed to get me one just in the nick of time. So, I can't say anything good about PlasmaKings...
zonereyrie From: zonereyrie Date: January 5th, 2004 11:53 am (UTC) (Direct Link)
Yeah, the fact that they require the order to be confirmed on the phone (at least I got an email telling me I had to call to complete the order) is really stupid in this day and age. But I figured, OK, they have good prices so I'll deal with the quirks.

But they basically lied to me twice. First that the unit was in stock and would ship, then when they ran out that they would be getting in 100 more the week after xmas and mine would definitely ship then.

They also had trouble with my credit card. The first card I used failed, but that was my fault. I'd used it for other purchases and my payment to the CC company hadn't cleared when they tried to charge it. So I gave them another card which they said wasn't working - which was bogus since the card had a $0 balance. I called the bank and they said they had no record of any attempts to charge anything. So I had to call PK again to make them use the right number - and it worked. The people I talked to were at least polite, for the most part. But overall not a good experience and I would recommend avoiding them.

Glad you got the unit in the end, they're nice.
tefler From: tefler Date: January 5th, 2004 12:32 pm (UTC) (Direct Link)
Since you waited this long, why not just wait until after CES in case there are any better toys coming out? Or do you expect this one to come in before you leave for CES?
zonereyrie From: zonereyrie Date: January 5th, 2004 12:43 pm (UTC) (Direct Link)
I wouldn't expect anything announced at CES to be out in the near future and the grapevine doesn't have any new HW coming up RSN - except the HDTV DirecTiVo.

And since I'm paying ~$300 less than the units sell for at retain currently, I could always eBay it and probably make money. :-)