Customer Service Representative
Cyphermint is looking to become the premiere provider of financial services for Internet users who lack bank accounts and or credit cards. We are a small privately held US corporation that develops software for highly secure funds transfers that is positioned to grow. Our core strengths lie in two areas: secure payment and kiosk systems and we are focusing our attention on the U.S. un-banked population of 40 million Americans.
The qualified candidate will have at least 3 years customer service experience, must be comfortable with a high level of customer interaction and problem solving while managing multiple tasks.
This position will involve supporting and answering customer questions regarding Cyphermint’s Pay Cash Systems™ and our kiosk systems, which provide Internet shopping for selected merchants. The right candidate will possess a customer service oriented attitude, where excellent interpersonal skills are essential.
Duties will include: handling inbound customer service calls, data entry of information into proprietary systems, Best Software’s Business Works and Goldmine, where speed and accuracy are required. In addition to the customer service role this position is a back up to the receptionist.
This energetic professional will have excellent communication, math, and organizational skills, have the ability to prioritize tasks as well as have excellent computer skills especially with Microsoft Office and the ability to excel with minimal supervision. You must be customer driven, open to learning and be a team player, plus past experience in an accounting or financial area would be helpful.
Cyphermint believes in rewarding our employees for the hard work and dedication they put forth, we will help you achieve your personal and financial goals in life. The environment is friendly, entrepreneurial and relaxed but charged with the excitement that accompanies a group of people determined to achieve at very high levels.
For the right candidate Cyphermint will provide a base salary in the low to mid thirties as part of a competitive compensation program, which include three weeks of flexible time off, Blue Cross Blue Shield and Delta Dental insurance programs.
If you are personable, detail oriented, able to multi task and enjoy working with customers, please apply today!
Qualified candidates please submit your current resume and salary requirements as well as a brief summary of why you feel you are the right person for the position to: firstname.lastname@example.org. NO PHONE CALLS PLEASE AND PRINCIPALS ONLY!
Cyphermint is an equal opportunity employer. Local candidates preferred.
In case you didn't know - this is where I work. Our current CSR is leaving because one of her old employers wants her back and apparently made her a sweet offer. She's gone as of 4/2, so they want to fill this ASAP. If you apply let them know you heard about it from MegaZone - I don't get anything for it, but they tend to give preference to candidates who have some personal referral. And if I know you I'll be a reference. Cyphermint is located in Marlborough, MA - on Route 20, just west of I495.
Hit me with any questions - or if you're on my 'Work' filter you've seen my posts. :-) Feel free to pass this around.