Log in

No account? Create an account
Ramblings Journals I Read Calendar The Dirt MegaZone's Waste of Time Older Older Newer Newer
Bring me the head of Verizon! - MegaZone's Safety Valve — LiveJournal
The Ramblings of a Damaged Mind
Bring me the head of Verizon!
On 7/11 I called Speakeasy and ordered DSL - a switchover from my Verizon DSL
On 7/17 the circuit was supposedly switched to Covad (Speakeasy's local CLEC)
On 7/18 Covad shipped my self-install kit (i.e. the ADSL modem I need to plug in) - This is slightly annoying since it was a bit of a surprise change to Speakeasy. They used to ship these out when the order was placed, so it'd be ready for the line cut-over, instead my old circuit was off and I had no new gear.
On 7/22 UPS tried to deliver it to my home - I was at work. That night I had it redirected to work, but it was too late for 7/23
On 7/24 UPS put it on the wrong truck. Seems there is one for Marlborough Boston Post Road and one for Marlborough Boston Post Road *West*. Cyphermint is on the latter. It was marked as the wrong street address, so I called and sorted it out.
On 7/25 I received the kit and brought it home.

So a little after midnight, 7/26, I connected it.

It didn't work. So I called Speakeasy and the tech looked - and even though I'm seeing a solid green DSL light, on his end the DSLAM is showing my circuit as down. But my modem obviously believes it is synching with SOME DSL signal.

Conclusion - some bright spark at Verizon didn't properly do the work and I'm either still on Verizon's DSLAM or wired into god knows who's DSLAM.

This makes Verizon 2 for 2 on screwing up a Speakeasy DSL install for me. Last time they screwed us so bad we ended up unable to have *any* DSL - they gave our copper pair to someone else, then figured out that was the last clean pair for our street. Sorry, you're out of luck.

I'm displeased. But since I'm seeing *something* out there in DSL land they should be able to switch my pair ot the right DSLAM without too much trouble. Of course, I know they can be creative.

I am: aggravated aggravated
Current Media: quiet

solipsistnation From: solipsistnation Date: July 26th, 2003 05:18 am (UTC) (Direct Link)

I'm sure Verizon would NEVER intentionally make third-party or CLEC DSL installs messier than they need to be. I mean, gosh.
syringavulgaris From: syringavulgaris Date: July 26th, 2003 05:58 am (UTC) (Direct Link)
Either that, or they have your line listed on the wrong port. That's happened before.

(Not that Blame Verizon isn't usually the correct answer, of course.)
From: yamazakikun Date: July 26th, 2003 01:53 pm (UTC) (Direct Link)


I've got a new Verizon line being installed on Friday in the Sprawl (MD burbs). We'll see how they mangage to screw it up—I'm sure that they'll notice I've got the absolute minimum amount of service1 and react accordingly.

Too bad the PUC is a sock puppet; that leaves the only remedies as a) getting everything through the (even more incompent) cable company, or b) imagining the head of James Earl Jones on a pike, draped in Shadows.

1 Why get voice service from Verizon when I've already got it from T-Mobile? The best part is that if for some reason there's no signal in my apartment, I can call Vonage and get set up with VoIP for not much more than it would cost to add the necessary features2 to the Verizon line to use it to receive calls.

2Caller ID with name, call waiting, voicemail, and unlimited local is at least $20 in addition to the fees for just having a line; that's about the same as basic Vonage—and that doesn't even count the 500 minutes of US/Canda LD and the international rates that are better than anything I could get through Verizon. Plus I can buy a Cisco IP phone and have a corded phone that doesn't suck, which is really hard to come by these days.